Privacy Policy
1. Introduction
At Lake Murray Task Company LLC ("we," "us," or "our"), a Chapin, SC-based service business serving Lexington, Richland, Newberry, and Saluda Counties, we are committed to protecting your privacy with the utmost care and discretion. This Privacy Statement explains how we collect, use, store, and safeguard your personal information when you engage our services, including home organization, errand running, non-medical senior support, move coordination, pet care errands, tech assistance, light holiday decorating, home checks, event setup/breakdown, administrative tasks, virtual administrative support, and social media coaching. We adhere to all applicable South Carolina and federal privacy regulations to ensure your trust and peace of mind.
2. Information We Collect
We may collect the following types of personal information to provide our services:
Contact Information: Name, phone number, email, and physical address for scheduling and communication.
Service-Specific Information: Details relevant to your service request, such as home access instructions, pet care schedules, or device information for tech assistance.
Payment Information: Billing details (e.g., credit card data processed via Square) for service payments.
Preferences and Notes: Client preferences (e.g., pet names, scheduling needs) to personalize our Southern hospitality approach.
We collect this information directly from you via phone, email, our website, or in-person consultations, only with your consent and as necessary for service delivery.
3. How We Use Your Information
We use your information solely to:
Schedule and perform services efficiently.
Communicate with you about appointments, confirmations, or follow-ups.
Process payments securely through trusted third-party platforms (e.g., Square).
Personalize your experience, such as remembering preferences or providing tailored recommendations.
Improve our services through feedback analysis (anonymized where possible).
We do not sell, rent, or share your information with third parties, except as described below or required by law.
4. Sharing Your Information
We may share your information only in these limited cases:
Service Providers: With trusted vendors (e.g., payment processors, scheduling software) who follow strict privacy standards and process data only on our behalf.
Legal Requirements: If required by law, court order, or government authority in South Carolina or federal jurisdictions.
Charity Partnerships: For decluttering services, we may coordinate with local charities (e.g., for donations) with your explicit consent, sharing only necessary details.
All shared data is protected by confidentiality agreements to ensure compliance with privacy standards.
5. Data Security
We prioritize your privacy with robust safeguards:
Secure Storage: Physical records (if any) are stored in locked, secure locations; digital data is encrypted and stored on password-protected, cloud-based platforms compliant with industry standards.
Discreet Operations: For services involving home access (e.g., home checks, pet care), our bonded staff maintain strict confidentiality.
Digital Security: We use secure tools (e.g., Google Workspace, Square) with encryption for scheduling, payments, and communications.
Minimal Data Retention: We retain your information only as long as necessary to provide services or meet legal obligations, after which it is securely deleted or anonymized.
6. Your Rights
As a client in Lexington, Richland, Newberry, or Saluda Counties, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request updates to inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal retention requirements.
Opt-Out: Opt out of non-essential communications (e.g., promotional emails).
To exercise these rights, contact us at lakemurraytaskcompanyllc@gmail.com or 803 920 4713. We will respond within 30 days, as per best practices.
7. Sustainability and Privacy
Our commitment to sustainability supports our privacy practices. We use digital receipts, paperless scheduling, and virtual services (e.g., virtual admin support) to minimize physical data handling, reducing risk and environmental impact.
8. Third-Party Links
Our website or communications may include links to third-party platforms (e.g., payment processors). We are not responsible for their privacy practices. We encourage you to review their policies before sharing information.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
10. Updates to This Privacy Statement
We may update this statement to reflect changes in our practices or legal requirements. Clients will be notified via email or our website, with changes effective upon posting.
11. Contact Us
For questions, concerns, or to exercise your privacy rights, contact: Lake Murray Task Company LLC Chapin, SC Email: lakemurraytaskcompanyllc@gmail.com Phone: 803 920 4713. We are dedicated to protecting your privacy with the same Southern hospitality and care we bring to every service, ensuring your information is handled discreetly and securely.