Refund Policy

At Lake Murray Task Company LLC, we're committed to providing top-notch, personalized services with that warm Southern touch you expect from your Chapin neighbors. We want every experience to leave you smiling, but we understand things don't always go as planned. This refund policy outlines our guidelines to ensure fairness and transparency for all. Please review it before booking—it's designed to protect both you and our small business while complying with South Carolina consumer laws.

1. Cancellations and Rescheduling

Advance Notice: If you need to cancel or reschedule a service (like errand running, tech help, or home checks), please let us know at least 48 hours in advance via phone, email, or text. We'll happily issue a full refund or credit toward a future service—no questions asked.
Less Than 48 Hours' Notice: For cancellations within 48 hours, we may retain a 50% fee to cover preparation time and scheduling impacts. If no fee was prepaid, we'll work with you on a case-by-case basis.
No-Shows: If you miss a scheduled appointment without notice, the full-service fee is non-refundable, but we're always open to discussing rescheduling options.

2. Refunds for Services

Prepaid Services Not Rendered: If we've collected payment in advance (e.g., deposits for bundles like our Senior Support Suite) and the service isn't performed due to our error or mutual agreement, you'll receive a full refund within 7 business days.
Completed Services: Once a service is fully delivered (e.g., a completed home organization session or errand run), refunds are not available. However, if you're not satisfied, contact us within 48 hours—we'll do our best to make it right, perhaps with a complimentary follow-up or adjustment.
Partial Services: If a service is interrupted (e.g., due to weather for outdoor pet errands), we'll prorate the fee and refund the unused portion promptly.

3. Deposits and Bundles

Deposits for recurring bundles or seasonal packages (e.g., Vacation Peace-of-Mind) are non-refundable but can be applied as credit if canceled with 48 hours notice.

4. How to Request a Refund

Contact us at 803-920-4713 or lakemurraytaskcompanyllc@gmail.com with your name, service details, and reason for the request. We'll review it within 2 business days, and process approved refunds via your original payment method (e.g., credit card, check, or digital transfer).
Refunds typically take 5-10 business days to appear, depending on your bank.

5. Exceptions and Limitations

We reserve the right to deny refunds for abusive requests or violations of our service agreements (e.g., no-show patterns).
In line with South Carolina law, if no policy is posted, refunds may be available within 10 days for applicable transactions, but we always aim to exceed expectations with clear communication.
Force majeure events (e.g., severe weather) may affect services; we'll offer rescheduling or prorated refunds as appropriate.

If you have questions, give us a holler—we're here to help! This policy may be updated, so check our website for the latest version. Thank you for trusting Lake Murray Task Company LLC with your time and tasks.